Refund and Returns Policy

This policy complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Your Right to Cancel (Cooling-Off Period)

You have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

Returns

  • Items must be returned within 14 days of cancellation
  • Items must be unused and in original packaging

Non-Returnable Items

  • Perishable goods
  • Personalised/custom items
  • Hygiene-sensitive items once opened

Faulty or Incorrect Items

If your item is faulty, damaged, or incorrect, you are entitled to:

  • A full refund
  • Replacement
  • Repair (where applicable)

Refunds

  • Refunds are processed within 14 days of receiving returned goods
  • Refunds include standard delivery costs (if applicable)

Return Costs

Customers are responsible for return shipping unless the item is faulty or incorrect

How to Return

To initiate a return, contact:
📧 info@dealpet.shop